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Detail Form
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1.
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
2.
Which of the following tools would be the most appropriate to use when verifying whether a backup battery inside a Mac is faulty?
3.
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
4.
Which of the following is NOT one of the three qualities that define a quick fix?
5.
A MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
6.
A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?
7.
A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identicallooking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS
8.
A Mac Pro fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?
9.
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
10.
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook?