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Detail Form
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1.
A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?
2.
A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
3.
A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
4.
What is the function of the SMC in an Intel Mac?
5.
Apple sells customer information to other marketers.
6.
Which of the following is NOT a valid example of the type of information that Apple collects from its customers?
7.
The purpose of Apples business conduct helpline is to _____.
8.
You must provide your identity when you use Apples Business Conduct Helpline. You may not contact the Helpline anonymously.
9.
The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
10.
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?