1.
You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
2.
Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
3.
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?

 
4.
Which safety issue applies to newer Apple portable models?
5.
You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
6.
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
7.
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
8.
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
9.
MacBook Air comes with a _____ MagSafe power adapter.
10.
Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?