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1.
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
2.
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?
3.
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
4.
What is the indication that a Mac has completed a successful power-on self test (POST)?
5.
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
6.
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
7.
After identifying some accidental damage and pointing it out to the customer, the customer says Apples warranty should cover this kind of problem. How should you respond?
8.
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
9.
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
10.
If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.