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1.
According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
2.
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
3.
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
4.
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
5.
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
6.
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
7.
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
8.
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT
TWO
9.
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
10.
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?