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Detail Form
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1.
You require additional information about a specific problem with a customers Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
2.
Which of the following is ALMOST CERTAINLY a hardware-related problem?
3.
Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?
4.
Apple sells customer information to other marketers.
5.
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
6.
You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
7.
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
8.
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
9.
The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
10.
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?