ACSM-Exercise Specialist Set 2

A business plan. ✘ A survey. ✘ Management factors. ✘ Budget categories. ✔

They create problems with staff egos. ✘ They reduce memberships. ✘ They create successful programs and reduce problems. ✘ They create more work for the staff and reduce feedback. ✔

They inform the manager which employees are performing poorly. ✘ They indicate which members are problematic and should be dismissed. ✘ They document and give details of any incident or problem that occurs. ✘ State laws often require them. ✔

They help in evaluation of a program. ✘ They offer music not found on tapes or CDs. ✘ They help to provide facts in any legal issues. ✘ They help the front desk to monitor paid and unpaid clients. ✔

Client progress and outcomes. ✘ Member needs. ✘ Performance of clients on selected exercises. ✘ Member suggestions and any actions taken regarding them. ✔

Offering a shoulder on which to cry. ✘ Conducting surveys, and responding to client needs. ✘

Encouraging members to "let go" in exercise classes.

✘ Having members teach classes. ✔

Valuable, because it looks good to the owners. ✘ To create many opportunities for educating the staff. ✘ To let the staff handle their own education but also to encourage it. ✘ Not very valuable, because member retention and sales are the key to any program. ✔

Not important, because members do not care. ✘ Important, primarily because it adds spice to marketing materials. ✘ Not a good idea, because certified staff will increase your payroll. ✘ Important, primarily because it adds a standard of knowledge and credibility to your facility. ✔

Reflect the costs of implementing a program. ✘ Reflect the costs to operate a program. ✘ Are not necessary with fitness programs. ✘ Are part of the balance sheet in financial reports. ✔

Fitness equipment costs. ✘ If a company is making or losing money. ✘ Viability, identification of problems, and a plan for the future of a program. ✘ Assets and liabilities of the financial plan. ✔