Workforce Management Professional AppSierra
AppSierra
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Troubleshooting, Root Cause Analysis, Documentation, Monitoring, Certified Workforce professional, Workforce Software, Time Attendance, Lookup Tables
About AppSierra
Job Description
Job Location : Anywhere in India Job work time : Hybrid Roles & Responsibilities Essential Functions - Workforce Support Analyst (Workforce Software) Certified Workforce professional, Certification PT101, PT 102, PT 103 Manage production support tickets related to Workforce Software. Troubleshoot customer issues related to Time & Attendance functionalities. Analyze error messages and system logs to diagnose problems. Research Workforce Software-related issues, determine root cause, and recommend/implement solutions. Document solutions for future reference and knowledge sharing. Monitor job logs and take corrective action as needed or report to the appropriate team for resolution. Answer user questions regarding functionalities and best practices for Workforce Software. Maintain and update lookup tables based on business requirements. Perform other duties as assigned.,