Workday Technical Consultant Jade Global
Jade Global
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Incident management, Troubleshooting, Root Cause Analysis, Workday, Security, ServiceNow, ITIL, HR Case management, Knowledge Base Management, Support Process Management, Solution Planning, Change Delivery, EIB Execution, Core HCM, Absence Timetracking, EIB Creation, Mergers Acquisitions, Workday Advanced Reports, Integration Monitoring
About Jade Global
Job Description
part of Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management. Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence - Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step -Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support - Continuous review and refinement of support processes (Incidents & HR Cases) - Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning and collaborate with change delivery on configuration as is relevant) -Document, work and train the team on EIB execution & technical workday work for all processes with continued refinement - Good understanding of workday module (core HCM, absence & timetracking, security) -Hands on experience of EIB creation, population, and successful loading, - Exp in M&A will be additional advantage - Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts - Should be good in Integration monitoring/failure Good experience of using ServiceNow - Goodundestanding of ITIL process, good to have prior exp in L2 support,