Windows Server Support Executive THE RRKS
THE RRKS
Office Location
Full Time
Experience: 3 - 3 years required
Pay: INR 500000 - INR 500000 /year
Type: Full Time
Location: Ahmedabad
Skills: Windows Server, Linux server, Messaging Administrator, System Administrator
About THE RRKS
Job Description
Immediate Joiner Budget - 5 LPA Designation Technical Support/Implementation Roles & Responsibility: I. Handling Technical Support Calls & Tickets II. Resolving issues - Remote Access, Phone Support, etc. III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS IV. Monitoring Servers (MySQL, etc) V. Performing Migration VI. Handling Presales queries (L1/L2) VII. Handling important/urgent calls during non-office hours VIII. Providing Support during Emergency as required (Off hours) IX. Should Handle atleast 30 Tickets per month when in support role X. Should handle atleast 4 implementations in a month XI. Handle escalation from Customer (as per escalation matrix) Key skills: Messaging Administrator, Windows server, Linux server, System Administrator Knowledge Required: a) Administration of Windows b) Administration of Linux (CentOS, Debian, Ubuntu) c) Network level skills d) Email protocols (SMTP, POP3, IMAP) e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore,,