WFM Planner TaskUs

About TaskUs

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its global workforce to approximately 45,000 employees across twenty-three locations in twelve countries, including the Philippines, India, and the United States. TaskUs started with the idea of creating a different breed of Business Processing Outsourcing (BPO). The company values constant motion, exploring new technologies, readiness to handle challenges, and consistency in an ever-changing world to achieve growth for its partners. TaskUs offers competitive industry salaries, comprehensive benefits packages, and a People First culture reflected in departments like Total Rewards, Wellness, HR, and Diversity. The company encourages internal mobility and professional growth at all stages of an employee's career. As a Workforce Planner at TaskUs, you will ensure staff optimization by having adequate resources to meet demand and resolving concerns related to schedule adherence, service levels, absenteeism, and other efficiency metrics. You will prepare for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. The role requires coordination with various departments to optimize employee productivity, forecast staffing needs, and manage fiscal activities effectively. The ideal candidate for the Workforce Planner position should have a BPO Operations background with at least 2 years of experience in Workforce Planning, including expertise in Forecasting, Capacity Planning, Scheduling, and Real-Time Management. The role requires the ability to manage multiple tasks, high attention to detail, proactive decision-making, problem-solving skills, proficiency in statistical analysis, good computer skills, and the ability to read trends for future forecasts. TaskUs values diversity, equity, and inclusion and welcomes applicants from all backgrounds. The company is committed to providing equal access to opportunities and encourages candidates to explore career opportunities at TaskUs by applying through the provided URL.,