VP Cards- CC And Third Party HSBC

About HSBC

Job Description

You are an experienced professional seeking an opportunity to join the Contact Centre team in RBWM at HSBC. As part of the International Wealth and Premier Banking (IWPB) division, you will contribute to providing borderless banking and world-class wealth management services to customers through innovative solutions and exceptional service. HSBC's global network and expertise cater to individuals, families, business owners, investors, and entrepreneurs with a leading premium proposition in wealth management. Your role will involve setting specific and measurable goals for the Contact Center aligned with the Annual Operating Plan, developing sales management tools to enhance productivity, and ensuring smooth business operations. Collaboration with various teams within HSBC such as CVM, Marketing Analytics, and Marketing will be crucial in creating new products/offers and optimizing database usage. Resolving customer complaints promptly, managing attrition levels, and driving training and development programs for yourself and the team are key responsibilities. Your qualifications include a graduate/post-graduate degree with over 10 years of experience, including 5 years in telesales and 3 years in independent business management. Strong interpersonal, communication, and team management skills are essential, along with a demonstration of HSBC Values - Open, Dependable, Connected, and Courageous Integrity. At HSBC, you will be part of a culture that values all employees, fosters continuous professional development, offers flexible working arrangements, and promotes growth in an inclusive and diverse environment. Your personal data shared during the application process will be handled in accordance with the Bank's Privacy Statement. Join HSBC and unlock new career opportunities with a global leader in banking and wealth management.,