Voice Support Associate Advenxa Pvt.Ltd

About Advenxa Pvt.Ltd

Job Description

Voice Support Associate Location:* Infopark, Kochi* Experience:* 1 to 2 years in International Voice Process* Qualification:* Bachelor's Degree*( Mandatory) Salary:* Rs. 25,000 30,000* (Based on previous experience in International Voice Process) Working Days:* 5 Days* (Night Shift) Job Description We are looking for a Voice Support Specialist to join . The ideal candidate should have experience in an international voice process with excellent communication skills in English. This role requires handling customer interactions professionally, resolving inquiries, and providing exceptional support. Responsibilities Handle inbound and outbound customer calls efficiently. Provide clear and professional support to resolve customer queries. Maintain accurate records of interactions and follow up when necessary. Ensure a high level of customer satisfaction through effective communication. Adapt to changing schedules and work in night shifts. Work collaboratively with the team to achieve performance targets. Requirements Bachelor's degree or equivalent qualification. Fluency in English, both verbal and written, is mandatory. Prior experience in an international voice process is preferred. Ability to work night shifts and adjust to changing schedules. Strong problem-solving and interpersonal skills. Ability to work independently and as part of a team. Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Yearly bonus Education: Bachelor's (Required) Experience: International voice process: 1 year (Required) Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 9074827362,