Voice Support Agents(Technical Support) Mind map IT Solutions
Mind map IT Solutions
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Voice Support, Technical Support, Customer Service, fluent English
About Mind Map IT Solutions
Job Description
*Location:** Mohali, India *Job Description:** We are looking for confident, fluent English speakers to join our team as Voice Support Agents. In this role, you will resolve technical issues by handling inbound calls from customers in the United States. *Responsibilities:** - Provide real-time voice support for common technical issues. - Maintain a professional and empathetic tone during interactions. - Convert support cases into long-term service contracts whenever possible. *Requirements:** - Previous experience in a US voice process is required. - Ability to work during EST/PST hours. Job Types: Full-time, Permanent Schedule: Night shift Work Location: In person,