Voice Process Trainer 42SIGNS INFOSYSTEMS LLP

About 42SIGNS INFOSYSTEMS LLP

Job Description

Position: Voice Process Trainer
Location: Yeshwanthpur, Bangalore
Salary: INR 30,000 to 35,000 per month
Working Days: 6 days a week (Monday to Saturday)
Timings: 9:30 AM 6:30 PM

About the company:

The requirement is for our client, who is a Business Process Outsourcing (BPO) and IT services company, established in 2008. Headquartered in Yeshwanthpur, They are a leading Business Process Management company dedicated to delivering exceptional customer experiences and operational excellence. They cater to domestic and international clients across various domains, offering voice and non-voice solutions through innovative strategies and a skilled workforce

Role Overview:

We are looking for a dynamic and experienced Voice Process Trainer to join our Training & Development team. The ideal candidate will be responsible for training new hires and existing employees on voice processes, ensuring consistent service quality and performance excellence.

Key Responsibilities:

• Conduct induction and process training for new joiners on voice-based processes (inbound and outbound).
• Develop and update training modules, scripts, and role-play materials aligned with process requirements.
• Use effective training techniques (like mock calls, role plays, and assessments) to improve learning and retention.
• Continuously evaluate trainee performance and provide constructive feedback for improvement.
• Collaborate with quality and operations teams to identify training needs and performance gaps.
• Provide refresher training, as needed, to upskill agents and improve performance metrics.
• Maintain detailed reports and documentation related to training effectiveness and batch performance.
• Stay updated with industry trends, client updates, and customer service best practices.

Required Skills & Qualifications:

• Bachelors degree in any discipline.
• Minimum 2 years of experience as a voice trainer in a BPO or customer service environment.
• Excellent communication skills in English and any regional language (as required by process).
• Strong interpersonal, presentation, and facilitation skills.
• Sound knowledge of customer service principles, call handling techniques, and soft skills.
• Ability to handle a dynamic environment and adapt to different learning styles.
• Proficient in MS Office tools (Word, Excel, PowerPoint).

Apply for this role and share your updated resume to prerna@42signs.co,  if you are interested in this role.