Vendor Manager Swiggy

Partner Onboarding

• Assist new restaurant partners through the onboarding process.
• Ensure all necessary documentation is collected and validated.
• Coordinate with internal teams to ensure timely go-live.

Information Management

• Maintain and update restaurant information such as menu details, GST/FSSAI certificates, banking details, and more.
• Ensure all changes are recorded accurately in the system.
• Monitor data consistency and follow up on missing/incomplete information.

Query Resolution

• Act as the first point of contact for partner and internal POC queries.
• Troubleshoot and resolve issues related to partner operations, account changes, and system errors.
• Escalate complex issues to relevant teams while ensuring timely resolution.

 Relationship Management

• Build strong relationships with assigned partners to ensure high satisfaction and long-term engagement.

Gather feedback from partners and provide insights to improve internal processes.

Coordination and Reporting

• Work closely with internal teams (Sales, Ops, Tech, Finance) to ensure partner needs are met.

Share regular status updates and reports with internal stakeholders.