Utility Bill Associate Accenture services Pvt Ltd

About Accenture Services Pvt Ltd

Job Description

As a Utility Bill Associate at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within the agreed Service Level Agreements (SLAs). Ideal candidates for this role are proficient in email and chat processes, with strong typing skills. Your duties will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. In this position, you will be expected to solve routine problems following established guidelines and precedents. Your interactions will primarily be with your team members and direct supervisor. You will receive detailed instructions on daily tasks and new assignments, with the decisions you make impacting your own work. This role involves working as an individual contributor within a team, focusing on a specific scope of work. Please note that this role may require you to work in rotational shifts. If you are someone with 1 to 3 years of experience and a background in Backoffice - Service Desk Non-Voice Support, holding a degree in any discipline, this opportunity at Accenture could be the next step in your career. Visit us at www.accenture.com for more information.,