User Success Software Specialist Helius Technologies

About Helius Technologies

Job Description

Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate an outstanding talent. There is no roadmap to future success, so we need people who can help us build it. Our collective intelligence will drive us there. About Brain: BRAIN is a group within company similar to a traditional B2C fintech setup. Our mission is to simplify quant finance and provide global opportunities for individuals to participate remotely in this initiative, while potentially learning ground breaking quant finance, AI and ML concepts. Company Brain provides a crowdsourcing platform for external participants to contribute alphas and various other models or algorithms to the firms business. BRAIN is comprised of an entire ecosystem within the firm that includes resources from various technology, data, business and operations groups throughout the firm globally. Today, BRAIN is still fairly young though its a full featured business with forward looking plans that run into years. The Role: We are seeking an exceptionally talented engineer to join our user success team. The role has two aspects: Troubleshooting user issues: Help address queries raised by our users. These will involve a fairly complex set of aspects including data, tech and signals (alphas) Gather customer feedback and share with our Product, Sales and Marketing teams Backend engineering: Optimization, speed and software quality including load sequencing Security and application access including role management Storage and data versioning Web application server side WHAT YOULL BRING: Excellent communication and problem-solving skills Experience with Python and SQL Experience with automated testing tools (e.g. Selenium/ Cypress/ Puppeteer) Familiarity with Unix Familiarity with the quant or finance industry is a plus WHY YOU WILL LIKE WORKING FOR BRAIN: You will work with some of the smartest and most exciting people in the industry. We are a high-performance organization looking to solve quant finance problems at scale As part of this team, you will not only work on your primary skill and role, but will contribute to the evolution of how this developing business is defined in the coming years We value diversity and inclusivity. We are an equal opportunity employer,