US Retirement Operations EXL

About EXL

Job Description

As the Operations Manager for the Life & Annuity (US Retirement) team, your primary responsibility is to oversee the day-to-day operations with a focus on transaction processing, customer service, and quality control. You will be tasked with ensuring that all processing is completed accurately and in a timely manner, while also meeting or exceeding service level agreements. In this role, you will be required to develop and implement operational policies and procedures aimed at improving efficiency and streamlining processes. Collaboration with your team and Life & Annuity Operations leadership is essential to develop and execute strategic plans that align with departmental goals and objectives. Monitoring and analyzing operational metrics to identify areas for improvement and making data-driven decisions will be a key part of your responsibilities. Additionally, you will be responsible for managing and developing a team of operations professionals, which includes setting goals, providing feedback, and conducting performance evaluations. Building and maintaining relationships with internal stakeholders such as product, marketing, and sales teams is crucial to ensure that operational needs are met. You will also be required to liaise with external partners like vendors, regulators, and auditors to ensure compliance with regulatory requirements and company policies. To be successful in this role, you should possess a Bachelor's degree in business administration, finance, or a related field. A minimum of 10+ years of experience in operations, particularly with Life & Annuity or similar products, is required. Strong leadership skills and experience managing teams of professionals are essential qualifications for this position.,