US Mortgage (Escalation Queue) Cognizant

About Cognizant

Cognizant is a multinational information technology services and consulting firm headquartered in the United States. Its headquarters are located in Teaneck, New Jersey, in the United States. Cognizant is listed on the NASDAQ-100 under the symbol CTSH.

Job Description

As a potential candidate for this position, you should hold a Graduate/Diploma (3 year) in any discipline, with a preference for a Bachelor's degree in accounting, finance, or a related field. It is essential that you have proven experience in customer service or complaints handling, demonstrating strong critical thinking and problem-solving skills. Your written communication skills should be excellent, enabling you to convey complex information clearly and concisely. Proficiency in data analysis and research is crucial for this role, as well as the ability to work independently, exercise sound judgment, and maintain good keyboard skills with a typing speed of 40 wpm. Formal Training in Typing would be an added advantage. A positive customer service attitude, stress tolerance, and the ability to work accurately under pressure are key attributes for success in this position. Being a good team player is also important, along with the willingness to work in night shifts from 8.30 pm IST to 6:30 am IST. Preferred skills include additional experience in customer service or complaints handling, particularly in the US/UK Mortgage sector, as well as a strong background in loan servicing. The ability to think critically, communicate effectively in writing, analyze data, and work independently with good judgment are also valued qualities in a candidate. If you are looking for a role that challenges you to excel in customer service, complaints handling, data analysis, and more, and if you are willing to work night shifts and from the office, this position could be the perfect fit for you.,