US IT Support Technician Mind map IT Solutions

  • company name Mind map IT Solutions
  • working location Office Location
  • job type Full Time

Experience: 1 - 1 years required

Pay:

Salary Information not included

Type: Full Time

Location: Punjab

Skills: Tech Support, bpo, strong communication, Callhandling

About Mind Map IT Solutions

Job Description

*Location:** Mohali *Shift:** Night *Job Description:** We are seeking a US IT Support Agent to assist with basic support inquiries from US users regarding internet, operating system (OS), and application issues. *Key Responsibilities:** - Provide first-level resolution or escalate issues to Tier 2 support if necessary. - Update case logs and provide estimated resolution times to users. - Recommend standard support plans based on user needs. *Requirements:** - Strong communication and call-handling skills. - Previous experience in tech support or BPO is preferred. Job Types: Full-time, Permanent Benefits: Work from home Shift: Night shift Work Location: In person,