US IT Support Technician Mind map IT Solutions
Mind map IT Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Tech Support, bpo, strong communication, Callhandling
About Mind Map IT Solutions
Job Description
*Location:** Mohali *Shift:** Night *Job Description:** We are seeking a US IT Support Agent to assist with basic support inquiries from US users regarding internet, operating system (OS), and application issues. *Key Responsibilities:** - Provide first-level resolution or escalate issues to Tier 2 support if necessary. - Update case logs and provide estimated resolution times to users. - Recommend standard support plans based on user needs. *Requirements:** - Strong communication and call-handling skills. - Previous experience in tech support or BPO is preferred. Job Types: Full-time, Permanent Benefits: Work from home Shift: Night shift Work Location: In person,