Updating Service Engineer Vijay Engineering and Machinery Company(VEMC)

Service maintenance at client s site, commissioning at clients site, Visit during AMC contracts, coordination with service engineer.

LIST OF FUNCTIONS EXPECTATIONS

1. SERVICE AND MAINTAINANCE

Visit the customers for complaint logged, attending technical difficulties and resolve the complaints of the customer.

Identifying technical difficu lties/ loopholes in the system & suggesting the remedy to the customers.

Giving feedback to customers with respect to solutions for their problems.

Updating Service Engineer/ Sales personnel regarding the status of the complaint within 24 hrs from the receipt of complaint.

Identifying & reporting about the different types of equipment s installed at Client s site.

Checking all the parameters of the system of the customer & suggest whether it s appropriate.

Commissioning of the system a t Customer s site.

Handling replacement & refurbishment tasks at customer s end.

Servicing to be done in 48 hours inside Mumbai and 72 hours outside Mumbai

2. REPORTS

Submitting weekly report on:

a) The complaints attended & resolved on a daily basis.

b) The Spares & refurbishments replaced at customer s site.

3. SPARES

Forward enquiries/ requirement to spares from site.

4. VISITS

Visit to godown as required.

Visit to Client s site for AM C/ Commissioning

Qualification :
Electrical Engineering / ITI courses (pump/ electrical )

Work Experience:
Fresher

Skills required:
Should be Good in communication skills, convincing skills, analytical skills, handling work pressure,