Troubleshooting Associate US Inbound Calls Mind map IT Solutions

  • company name Mind map IT Solutions
  • working location Office Location
  • job type Full Time

Experience: 1 - 1 years required

Pay:

Salary Information not included

Type: Full Time

Location: Punjab

Skills: Troubleshooting, Technical Support, connectivity, System Errors, Application Failures, fluent English, Multitasking

About Mind Map IT Solutions

Job Description

Location: Mohali | Shift: Night Job Description: We are hiring a Troubleshooting Associate to provide real-time support to US-based users calling for urgent technical help. Key Responsibilities: Take ownership of technical complaints related to system errors, connectivity, or application failures. Offer calm, step-by-step solutions and document every case. Provide plan upgrades when applicable after issue resolution. Requirements: 1+ years of tech support experience. Fluent English and ability to multitask across calls and tools. Job Types: Full-time, Permanent Schedule: Night shift Work Location: In person,