Travel Executive Adtek Print & Media Private Limited

Key Responsibilities

• Customer Service & Consultation: Act as a dedicated point of contact for clients, helping them identify and select the best travel packages, destinations, and activities that align with their interests, budget, and schedule. Provide end-to-end service, guiding them through every stage of their travel plans.
• Travel Planning & Booking: Efficiently book flights, reserve hotel accommodations, arrange car rentals, and secure cruise and tour bookings. Create detailed, customized itineraries that outline daily activities, transportation, and special arrangements.
• Negotiating Rates: Proactively negotiate with airlines, hotels, tour operators, and other vendors to secure the most competitive rates and maximize the client's travel budget.
• Providing Travel Information: Equip clients with comprehensive travel information, including visa requirements, vaccination guidelines, local customs, and safety tips. Provide essential guides, itineraries, brochures, and maps to enhance their travel experience.
• Problem Resolution: Act as the primary support for clients, ready to resolve any issues that may arise during their trip, such as flight delays, lost luggage, or unexpected changes to their itinerary.
• Client Data Management: Maintain an organized and confidential database of client details, including travel preferences, historical booking information, and communication logs, to personalize future services.
• Meeting Sales Targets: Actively work towards achieving and exceeding sales and revenue targets by promoting travel packages, upselling services, and building a loyal client base.
• Industry Knowledge: Stay current on domestic and international travel trends, new destinations, emerging technologies, and changes in travel regulations to provide clients with the most up-to-date and valuable advice.
• Technology Proficiency: Utilize various travel technology platforms, including Global Distribution Systems (GDS), Customer Relationship Management (CRM) software, and other booking tools, to manage reservations and client information efficiently.

Skills and Qualifications

• ?Experience: Proven experience in a travel agency, corporate travel department, or a similar role is highly desirable.
• Communication: Excellent verbal and written communication skills for effective client and vendor interactions.
• Technical Skills: Proficiency in travel booking software and Global Distribution Systems (GDS) is a must.
• Sales Acumen: Strong sales and negotiation skills with a track record of meeting or exceeding targets.
• Problem-Solving: The ability to think quickly and creatively to resolve issues under pressure.
• Attention to Detail: Meticulous organizational skills to ensure all bookings and itineraries are accurate.
• Customer Focus: A genuine passion for travel and a commitment to providing exceptional customer service.
• Adaptability: The ability to stay flexible and manage multiple priorities in a dynamic and fast-paced environment.