Training And Quality Analyst Bigship
Bigship
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Dehradun
Skills: Training, Problem Solving, Communication skills, Excel, Business Tools, Quality Analyst, Audit Calls, Quality Guidelines, Training Needs Identification, Quality Calibration, Process knowledge, Quality Feedback, Campaign Quality Metrics, Innovating, Gdoc
About Bigship
Job Description
We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly. Responsibilities Audit Calls of the employees & ensure they are following quality guidelines while making calls Provide correct information, report error trends & propose action plan to mitigate errors. Organize quality calibration sessions with all employees. Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps. Ensure Quality Feedback is shared with every employee. Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors. Requirements Overall work-experience of 1+ years as T&Q analyst. Basic Knowledge of the Training & Quality Module. Should be coachable. Educational qualifications: Min Graduate. Detail oriented, good at problem solving & innovating. Ability to work collaboratively with multiple cross-functional teams. Should possess good communication skills Well versed with excel, G-doc & latest business tools. Should be open to travel across different cities across India as per Business Requirement. Share with someone awesome View all job openings,