Trainer - Call Center - Bengaluru - J.P. Tech Park - JM* Tata Capital
Tata Capital
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Process Improvement, Performance monitoring, Client Interaction, Continuous improvement, Quality Analyst, Outbound sales process, Audit, Analysis, Reporting, Documentation
About Tata Capital
Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").
Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.
Job Description
Job Description: Quality Analyst for Outbound Sales Process Minimum Qualifications: Graduation in any stream. Minimum of 1-year experience as a Quality Analyst, including at least 6 months in an outbound sales process. Key Responsibilities: 1. Audit and Analysis: Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. 2. Reporting and Documentation: Create and maintain detailed audit dashboards and reports to track performance and compliance. Document audit findings and process improvements accurately and comprehensively. 3. Process Improvement: Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process. Collaborate with the training and operations teams to ensure process improvements are effectively communicated and implemented. 4. Performance Monitoring: Monitor and track key performance indicators (KPIs) related to quality and process excellence. Provide regular feedback to sales agents and management based on audit findings and performance analysis. 5. Client Interaction: Engage with clients to understand their quality requirements and ensure these are met consistently. Adjust quality processes and audits based on client feedback and evolving needs. 6. Continuous Improvement: Stay updated with industry best practices and incorporate them into the quality framework. Foster a culture of continuous improvement and quality excellence within the team.,