Trainee Process Consultant-Non-Voice -Mumbai Sagility
Sagility
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Non Voice, Interpersonal Skills, Customer Service, Verbal communication, written communication, Conflict resolution, Data Analysis, Metric management, coaching, Training, performance evaluation, Leadership, Team Management, MS Office, Computer Skills, Analytical skills, Claims Administrations, Problemsolving, Technology Proficiency, Motivation, Conflict handling, Creative solutions, Typing Skills, English communication, Comprehending ability
About Sagility
Job Description
The role of a Trainee Process Consultant-Non-Voice based in Mumbai is to contribute to the overall team performance and profitability by implementing action plans that will enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and communicating fluently in the required language for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for this role. You must be able to comprehend the process requirements well, adhere to attendance and punctuality norms, and acquire knowledge & skills related to the process. Key Responsibilities: - Processing claims, developing projects, and handling calls as per the process guidelines - Adhering to SLA, understanding Quality & Auditing parameters, and meeting assigned productivity goals - Understanding and adhering to quality standards and meeting TAT Mandatory Skills: - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, and motivate employees, evaluate their performance, lead and develop teams towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Strong problem-solving skills, conflict management, issue anticipation, troubleshooting, and proactive solutions implementation Preferred Skills: - Proficiency in MS Office - Typing skills & computer proficiency - Effective communication skills in English - Good analytical skills and comprehending ability Education: Any Graduate Experience: 0-1 Year Location: Mumbai, India Join us in this exciting opportunity to grow and develop your skills in a dynamic and supportive work environment.,