Trainee Administrator IT Operations Colruyt IT Consultancy India

About Colruyt IT Consultancy India

Job Description

Job Information Work Experience 1-3 years City Hyderabad Country India Job Description Objective Monitor the availability of the operational IT applications, infrastructure, platforms, and devices, as well as the automated workload processes (batch) in order to prevent downtime and/or to guarantee the continuity of business-critical batch processes, in accordance with the predefined SLEs. Key Responsibilities Monitor, handle and solve IT events/Incidents: Monitor IT Events and carry out the control actions associated with each event. Take action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents. Register IT incidents and (research) actions already taken; actively monitor SLEs. Continuous batch processes Proactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delays. Realize IT service requests Carry out specifically assigned ICT service requests on demand and in accordance with instructions in the context of IT infrastructure and workload automation. Realize IT changes Carry out IT changes in case of "Move to Production", within the specified "change window" and in accordance with instructions and procedures. Developed craftsmanship Invest in the personal and technical development, keeping knowledge up to date by following training and coaching. Key Activities: Main focus is to monitor the IT Infrastructure of Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace, Tivoli etc. and trigger relevant actions. Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KB's. Handle Batch events (Basic) and batch cancels (e.g. rerun, force ok, put on hold etc.) as requested by the end users. Handle incidents (Create/modify/escalate/close) as relevant. Perform the SYST Batch Ombuds tasks Independently after 1 month of hands-on experience. Perform Operational tasks (as Ombuds) of Prod environment under guidance. Execute Standard(Basic) changes independently by following the procedure/KB's after 1 month of hands-on experience. Identify and involve relevant stakeholders in case of events arising out of (un)planned interventions (e.g. IT changes, outages & etc.) " Flag/request to create a KB as and when necessary. Prepare and send a daily Operations Report/Work transfer template with clear, relevant information along with the actions triggered. Ensure that the Batch Planning AJF (Active Job File) is as UpToDate during the shift handover process. Ensure the deliverables meet expected Quality, Efficiency and Effectiveness (QEE). Requirements Skills required Technical Good understanding of ITIL V4 Fundamentals Fundamental awareness of tools like MF OMI, BMC Control-M, Dynatrace, Tivoli., etc. Basics of Windows, Linux & Mainframe operating systems Good foundation of networking concepts Behavioral Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts Very good communication & coordination skills Very good team player Very good analytical thinking and problem-solving abilities Self-driven, committed, process Oriented and able to handle challenging situations Qualifications: B.Tech CSE/ECE (Pass-out of 2023 or 2024),