TL-Product Info & MDM Cognizant
Cognizant
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Customer Service Management, Product Information Management, Service delivery, Analytics, Documentation, Training, data governance, Quality standards, Analytical skills, Communication skills, Supply Chain Analytics, Data Accuracy, CrossFunctional Collaboration, IT Integration, Industry Trends Analysis, KPI Development, Customer experience enhancement, Stakeholder Collaboration
About Cognizant
Cognizant is a multinational information technology services and consulting firm headquartered in the United States. Its headquarters are located in Teaneck, New Jersey, in the United States. Cognizant is listed on the NASDAQ-100 under the symbol CTSH.
Job Description
Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our company's growth and impact the retail industry positively. Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility. Oversee the integration of customer service management systems to improve service delivery and customer satisfaction. Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency. Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment. Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions. Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems. Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance. Monitor industry trends and best practices to continuously improve customer service and supply chain strategies. Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools. Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives. Ensure data governance and quality standards are met across all product information and MDM activities. Drive initiatives to enhance customer experience and loyalty through improved service delivery. Collaborate with stakeholders to align MDM strategies with business objectives and customer needs. Possess strong analytical skills with experience in supply chain analytics within the retail domain. Demonstrate expertise in customer service management and order management processes. Exhibit proficiency in MDM tools and technologies to support data management initiatives. Have a solid understanding of retail industry trends and best practices. Show excellent communication and collaboration skills to work effectively in a hybrid work model. Display the ability to work in rotational shifts and adapt to changing priorities. Hold a bachelor's degree in a relevant field or equivalent work experience.,