Title System Support Engineer SaffronBizz Solutions LLP

About SaffronBizz Solutions LLP

Job Description

You have a great opportunity available for the position of System Support Engineer with the following details: Qualification: You should hold a 3-year full-time diploma or degree in software programming. Experience: Ideally, you should have 1-3 years of relevant experience in this field. Location: The job is based in Bandra BKC. Salary: The salary offered for this position ranges from 3 to 4 LPA. As a System Support Engineer, your responsibilities will include: - Handling and addressing daily L1/L2 and technical support calls from client users. - Basic troubleshooting of the application, including UI, application input data, and outputs/reports. - Actively monitoring the application and database for performance-related issues. - Installing and configuring application updates. - Developing and managing effective professional working relationships with co-workers and clients. - Logging and updating issues in the support ticketing system. - Addressing user tickets regarding the application and resolving issues within the given SLA. Skills Required: - Ability to understand the application and related business processes and user requirements. - Good working knowledge of IIS, SQL queries (SQL Server). - Knowledge of Windows services and console applications. - Basic knowledge of .Net application settings, configurations, and operating systems. - Knowledge of database operations with SQL Server, T-SQL, stored procedures. - Knowledge of Web APIs. - Customer-focused with good written and spoken English communication skills. - Positive learning attitude. - Flexibility to work on Sundays, holidays, and rotational shifts. - Arabic speaking skills will be an added advantage. For more details about the company and the job profile, please contact us at 7039030614 or email us at sbs.hraarti@gmail.com. Thank you and best regards, HR Aarti,