Title Service Advisor Ashok Auto

About Ashok Auto

Job Description

As a Customer Service Representative at a TATA MOTORS DEALERSHIP, your main responsibilities will involve greeting customers and guiding them to available mechanics, as well as consulting with mechanics to discuss necessary repairs and potential alternatives to costly repairs. You will leverage your knowledge of the dealership's products and services to offer detailed information and promote sales to customers. Additionally, you will be responsible for addressing customer inquiries regarding service outcomes, scheduling appointments, vehicle drop-off and pick-up, warranty protections, cost-saving options, and the benefits of trading in vehicles versus repair. In this role, you will play a key part in managing and overseeing the dealership's workflow and schedule, ensuring efficient operations. You will also be tasked with contacting customers to inform them of any service updates or changes in car pick-up times. Building and maintaining positive relationships with customers is essential to encourage repeat business. Furthermore, you will collaborate with service technicians to facilitate parts ordering and ensure the availability of necessary components when required. The ideal candidate for this position should hold an associate's degree, diploma, or ITI in mechanics or automobile-related field. Prior experience in the automotive industry can be beneficial. A solid understanding of automotive technology and the industry is crucial, along with exceptional customer service, interpersonal, and communication skills. Strong organizational abilities, effective decision-making, and problem-solving capabilities are also highly valued. Being able to communicate effectively with mechanics, customers, and management is essential to succeed in this role. This position is based in Mathura, Aligarh, Agra, Etawah, and Firozabad, and offers a salary range of 1,20,000 to 1,80,000 per annum. For further inquiries or to apply for the position, please contact the HR department at 8392917471 or email us at manoj.kumar@ashokauto.com.,