Title Senior Executive Onsitego

About Onsitego

Job Description

You will be working as an Executive / Sr. Executive in the Service Coordination department at the At Home office located in Kirti Nagar, Delhi. Your primary responsibility will be to manage a Service Center network in order to provide exceptional after-sales service to our customers. Your key responsibilities will include: - Coordinating end to end activities with service centers and customers. - Regularly updating the CRM platform. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering suitable solutions within the given timeframe and ensuring follow-up for resolution. - Handling demanding customers and escalations from the management hierarchy. - Coordinating effectively and in a timely manner with all relevant departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information using appropriate methods and tools. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to ensure satisfaction. - Building strong relationships through open and interactive communication with the assigned service centers. The ideal candidate should have: - Relevant experience in a service center or similar process within the consumer durable industry or after-sales service industry. - Basic technical knowledge of spare parts and appliances. - Aptitude for fast and adaptive learning. - Willingness to apply acquired knowledge to practical situations. - Strong problem-solving skills and the ability to work both independently and in groups. - Keeping up to date with the company's product offerings and processes. Experience required: 5+ years Qualification: Graduate,