Title Credit Digital Manager Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

As an ideal candidate for this role, you will be responsible for automation across products and the digital transformation of existing credit processes to address rising costs and meet new customer preferences. You will collaborate closely with the Product, Technology, and Business teams to develop innovative solutions that best serve our customers" needs. Your key responsibilities will include monitoring the performance of solutions, improving Turnaround Time (TAT), managing processes to ensure uniformity, and analyzing processes to recommend changes that drive cost savings, optimize resources, and enhance operational efficiency. You will be tasked with monitoring the overall functioning of processes, identifying areas for improvement, and implementing measures to maximize customer satisfaction. Conducting random process audits, focusing on efficiency and productivity improvement, and increasing productivity through internal process reviews will be essential parts of your role. You will also be expected to leverage technology interventions, implement best practices to drive efficiency, track productivity, optimize costs, negotiate contracts, rationalize resources, and drive automation initiatives. The ideal candidate for this position should hold a qualification of MBA/PGDBA/PGPM or its equivalent.,