Ticketing Executive FixiGo - The Future of Auto Services

About FixiGo - The Future Of Auto Services

Job Description

As a Ticketing Executive at ixigo, you will be responsible for monitoring and optimizing the real-time offline booking queue to ensure a higher conversion rate. Your role will involve collaborating with tech and product teams to address recurring issues and follow up for fixes. Utilizing booking platforms, you will enter customer information, search for selected flights, reserve seats, and issue tickets. Additionally, you will liaise with flight partners to expedite ticket issuance, address customer needs, and ensure a seamless booking process. To excel in this role, you should have 2-4 years of work experience and possess a working knowledge of partner portals and CRMs. An excellent command of the English language is essential, along with the flexibility to work weekends to respond to customer queries promptly. Your ability to resolve issues efficiently, coupled with high energy and a drive to thrive in a start-up environment, will be key to your success in this position. Being an excellent team player is also crucial for effective collaboration within the team. If you are passionate about empowering Indian travelers to make smarter travel decisions and enjoy working in a dynamic and innovative environment, this role at ixigo may be the perfect fit for you.,