Territory Service Manager Maruti Suzuki India Ltd
Maruti Suzuki India Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Business Growth, Customer experience, SAS, Territory mapping, Effective Communication, Target Orientation, Problem Solving, Territory Service Manager, Technical aspects, ChannelDealer Management, Customer Data Analytics, Financial Acumen, Negotiation Skill
About Maruti Suzuki India Ltd
Job Description
If you have travelled in India, taken a route to anywhere around this great nation, chances are you've driven with Maruti Suzuki. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Maruti Suzuki alone manufactures more than 2 million Maruti Suzuki family cars every year, standing head and shoulders above every major global auto company. The company's story has been built with a belief in small cars for a big future, making the Maruti Suzuki journey nothing less than spectacular. We are looking for a Territory Service Manager for a full-time role in Maruti Suzuki India Limited (MSIL), who possesses the passion to change the landscape of the Automobile industry. Roles and Responsibilities: Business Growth Aspects: - Supporting workshops in improving business parameters like Periodic Maintenance, Load growth, etc. - Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. - Analyzing workshop data and trends for customer retention and implementing new service strategies in the territory. Technical Aspects: - Handling critical customer complaints and technical issues within the territory. - Managing technical campaigns and recalls. - Escalating product feedback to the Head office. - Improving customer experience through the implementation of SAS in workshops. - Assisting dealerships in reducing system and process-related inefficiencies. Qualifications: - B.E/ B.Tech with specialization in Mechanical, Automobile, Electronics & Electrical. Work Experience: - 2-7 years Technical Competencies: - Understanding of the latest tools & technology - Application & Implementation. - Financial Acumen including understanding Financial Statements, Working Capital, Profitability. - Channel/Dealer Management Skills and Business Partnering. - Territory Mapping and Customer/Data Analytics. Behavioural Competencies: - Target orientation & pressure handling Ability. - Effective Communication, Influential & Negotiation skill. - Sense of accountability and responsibility. - Creativity, innovation, and problem-solving skills.,