Territory Manager-Personal Loan (DSA) IDFC FIRST Bank
IDFC FIRST Bank
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Raipur
Skills: Sourcing, Channel Development, Customer Service, Process Improvement, Policy Development, operational efficiency, Mentoring, coaching, Innovation, Compliance, Integrity, Automation, Talent acquisition, Managing channels, Acquiring business, Quality portfolio management, Market Trends Analysis, Customer Centricity, Digital enablement, Talent Retention
About IDFC FIRST Bank
Job Description
The Territory Manager-Personal Loan (DSA) will be responsible for managing channels in the market and acquiring business from them. You will play a key role in ensuring a high-quality portfolio by minimizing delinquency and rejection rates. It is essential to have extensive knowledge and understanding of retail assets, products, operations, and current market trends. As a Territory Manager, you will be required to identify changing market trends, develop channels for acquiring business, and provide excellent customer service. You will also be expected to recommend improvements to processes and policies within the Retail Banking business to enhance operational efficiencies and customer service quality. Moreover, part of your role will involve mentoring and coaching senior team members to instill values of customer centricity, innovation, compliance, and integrity. Creating an environment that encourages automation and digital enablement to meet customer needs holistically will be crucial. Additionally, attracting and retaining top talent to support the bank's rapid growth targets will be a key focus. Overall, the Territory Manager-Personal Loan (DSA) role is dynamic and requires a proactive approach to channel management, portfolio quality, market trends, customer service, process improvements, talent management, and digital enablement.,