Teleperformance navayuva bharat infotech

About Navayuva Bharat Infotech

Job Description

The Customer Service Representative is responsible for handling customer inquiries and resolving issues in a timely, professional, and efficient manner. This role requires excellent communication skills, problem-solving abilities, and a customer-centric attitude. Key Responsibilities: Handle inbound and/or outbound calls, emails, or chat from customers. Resolve customer issues related to products, services, billing, or technical concerns. Provide accurate information and guidance to customers. Escalate unresolved issues to the appropriate department or supervisor when needed. Maintain a high level of professionalism and customer satisfaction. Document all interactions and follow standard operating procedures. Meet performance metrics such as call quality, customer satisfaction, and productivity. Qualification: 12 th pass Job Types: Full-time, Part-time, Permanent, Fresher Expected hours: 45 per week Benefits: Flexible schedule Food provided Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Joining bonus Work Location: In person,