Telecalling Supervisor SkillLabs
SkillLabs
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Indore
Skills: Customer Escalation Management, Trouble shooting, handling customers, Delighting customers, Perform audits, Quality Checks, Team Leads, Floor Supports
About SkillLabs
Job Description
Customer escalation management Trouble shooting customer problems Flexible to work in all shifts Handling customers over Voice/Mail and Chat Delighting customers Perform audits and quality checks on Team Leads & Floor Supports Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Hold periodic meetings, discuss task delegation and review issues,