Telecalling Supervisor SkillLabs

  • company name SkillLabs
  • working location Office Location
  • job type Full Time

Experience: 3 - 3 years required

Pay:

Salary Information not included

Type: Full Time

Location: Indore

Skills: Customer Escalation Management, Trouble shooting, handling customers, Delighting customers, Perform audits, Quality Checks, Team Leads, Floor Supports

About SkillLabs

Job Description

Customer escalation management Trouble shooting customer problems Flexible to work in all shifts Handling customers over Voice/Mail and Chat Delighting customers Perform audits and quality checks on Team Leads & Floor Supports Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Hold periodic meetings, discuss task delegation and review issues,