Telecalling Manager Everonn Value Ventures
Everonn Value Ventures
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Strong Communication Skills, leadership skills, MS Office suite, Analytical skills, CRM software, Organizational Skills, time management skills
About Everonn Value Ventures
Job Description
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Telecalling Manager, located in Noida. The Telecalling Manager will oversee the daily operations of the telecalling team, ensure targets are met, mentor and train staff, handle escalations, and monitor KPIs. Additional responsibilities include developing and implementing strategies to improve customer service, maintaining databases, and reporting to senior management. Qualifications Strong communication skills, both verbal and written Experience in managing a team and leadership skills Ability to handle escalations and resolve conflicts Proficiency in CRM software and MS Office Suite Analytical skills to track and report on KPIs Organizational and time management skills Previous experience in telecalling or customer service roles Bachelor's degree in Business Administration, Marketing, or related field,