Telecaller IMPACT HR AND KM SOLUTIONS

About IMPACT HR AND KM SOLUTIONS

Job Description

Job Summary

The Telecaller will be responsible for making outbound calls to prospective or existing customers, providing information about our [products/services], addressing inquiries, generating leads, and scheduling appointments. This role requires excellent verbal communication skills, a persuasive demeanor, active listening abilities, and a commitment to achieving daily call and lead generation targets while maintaining a professional and positive attitude.

Responsibilities

• Outbound Calling: Make a high volume of outbound calls daily to [mention target audience, e.g., potential customers, existing clients, survey participants] from provided databases or lead lists.
• Information Dissemination: Clearly and accurately communicate information about company products, services, special offers, or events to callers.
• Lead Generation/Qualification: Identify and qualify potential leads by gathering essential information and assessing their interest or needs.
• Appointment Setting: Schedule and confirm appointments for the sales team, field representatives, or other relevant departments as required.
• Customer Inquiry Handling: Address basic customer inquiries and resolve minor issues, directing complex queries to the appropriate department.
• Follow-up: Conduct follow-up calls to nurture leads, confirm appointments, or ensure customer satisfaction.
• Database Management: Accurately update and maintain call records, customer information, and lead status in the CRM system or designated database.
• Target Achievement: Strive to consistently meet and exceed daily, weekly, and monthly call volume, lead generation, or appointment setting targets.
• Feedback Collection: Collect customer feedback and contribute to identifying recurring issues or areas for process improvement.
• Compliance: Adhere to all company guidelines, calling scripts (if applicable), and data privacy regulations.