Telecaller BUSINESS TURNAROUND

About BUSINESS TURNAROUND

Job Description

The telecaller role involves reaching out to potential and existing customers via phone calls to provide information about products/services, address inquiries, and generate leads. The ideal candidate should have strong communication skills and the ability to handle customer objections effectively. Responsibilities include: - Conducting customer outreach by making outbound calls to introduce and promote company products/services. - Following up on leads obtained from marketing campaigns. - Engaging with customers through inbound calls, providing information, and fostering positive relationships. - Identifying and qualifying potential leads based on specific criteria. - Maintaining a comprehensive understanding of products/services and effectively communicating their features and benefits to customers. - Recording customer interactions accurately in the CRM system and managing customer databases. - Collecting customer feedback for continuous improvement and addressing/resolving customer complaints. Qualifications: - Proven experience in a telecaller or similar customer service role. - Excellent verbal communication skills. - Ability to handle rejection and stay motivated. - Strong organizational skills and attention to detail. - Capacity to work both independently and collaboratively within a team. Preferred qualifications include experience in customer handling and grievance resolution, as well as familiarity with telemarketing techniques and best practices. This is a full-time position requiring a Higher Secondary (12th Pass) education. Preferred language skills include Hindi and English. The work location is in person.,