Tele Caller Travel Digital Service

About Travel Digital Service

Job Description

The Tele caller role is a full-time on-site position located in Zira. As a Tele caller, your primary responsibilities will include managing both outbound and inbound calls, generating leads, and offering detailed information about products and services. You will be expected to adhere to communication scripts, address customer inquiries, and maintain accurate customer databases. Additionally, scheduling appointments, tracking call outcomes, and ensuring overall customer satisfaction will be crucial aspects of your daily tasks. To excel in this role, you should possess strong verbal communication skills, active listening abilities, and clear articulation. Prior experience in customer service, along with the capability to handle customer inquiries and resolve issues, is essential. Proficiency in utilizing call center software, CRM systems, and basic computer skills is required. A goal-oriented mindset, the capacity to meet targets, and work effectively under pressure are key attributes. Excellent time management and organizational skills are necessary to succeed in this position. Ideally, candidates should hold a high school diploma or its equivalent; additional certifications relevant to the role would be advantageous. While not mandatory, experience in the travel industry is considered a beneficial asset.,