Technology Support Engineer Accenture India Private Limited

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Splunk
Good to have skills : Splunk Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes. - Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk. - Good To Have Skills: Experience with Splunk Administration. - Strong analytical skills to troubleshoot and resolve technical issues effectively. - Familiarity with incident management processes and tools. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Splunk. - This position is based at our Kolkata office. - A 15 years full time education is required.