Technology Support - Broking ICICIDirect
ICICIDirect
Office Location
Full Time
Experience: 9 - 9 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Application support, ITIL, JIRA, BCP, Communication, Presentation, Trouble shooting, Back Office Support, Vendor Management, Control M, CP, Exchange Support, IML, dr, support, Manage Engine D365, DR activities, 3rd tier architecture, Ntier architecture, TATSLA, BODEOD activities, BO product TCS, Omnesys, Class, integration related issues, Backend processes, Cron, windows schedulers, linux schedulers, communications, PROD issues, automated tools, Tap, MCX exchanges, connectivity between Broker, Exchange, mock session, Incidents
About ICICIDirect
Job Description
You are expected to fill the Tech Operations Lead positions for the Business Continuity Planning team in Bangalore, with a relevant experience of 9 - 12 years. The specific roles include: 1. **Lead - Application Support** - Responsible for managing end-to-end support of Broking applications. - Proficiency in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Understanding of Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience in 3rd tier and N-tier architecture. - Expertise in troubleshooting with quick Turnaround Time (TAT) and Service Level Agreement (SLA) adherence. 2. **Lead - Back Office Support** - Knowledge of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office product like TCS, Omnesys, CLASS, etc. - Experience in handling integration-related issues. - Awareness of backend processes including Cron jobs, Windows, and Linux schedulers. - Proficient in vendor management and communications. - Excellent troubleshooting skills for Production (PROD) issues. - Worked with automated tools like Control M, CP, etc. 3. **Lead - Exchange Support** - Expertise in IML, TAP, and MCX exchanges. - Understanding of the connectivity between Broker and Exchange platforms. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and adept at troubleshooting. - Proficient in managing support and incidents effectively.,