Technical Support(Sales) Executive Mind map IT Solutions

About Mind Map IT Solutions

Job Description

*Job Overview:** We are looking for a proactive and results-driven Technical Sales Representative to support our business growth by providing customers with customized technical solutions. This role requires a thorough understanding of our products and services, effective client engagement, and strong sales aptitude. The ideal candidate will possess a combination of technical expertise, sales skills, and exceptional communication abilities to drive revenue and build long-term customer relationships. *Key Responsibilities:** Customer Engagement & Sales Execution:* - Identify potential customers and understand their technical needs, challenges, and business objectives. - Recommend and present suitable products or services through detailed technical demonstrations and consultations. - Develop and maintain strong relationships with existing and prospective clients to ensure long-term business success. - Proactively seek new sales opportunities through networking, referrals, and lead generation strategies. - Strive to achieve individual and team sales targets while ensuring high levels of customer satisfaction. Technical Consultation & Problem-Solving:* - Stay up to date with industry trends, product developments, and competitor offerings. - Provide expert guidance on product selection, features, and applications based on customer needs. - Address technical inquiries and troubleshoot issues, coordinating with the support team when necessary. - Communicate complex technical information clearly, concisely, and persuasively. Sales Strategy & Business Development:* - Identify opportunities for upselling and cross-selling to maximize revenue. - Collaborate with internal teams, including marketing and product development, to align sales strategies with business objectives. - Conduct market research to understand industry demands and customer pain points. - Prepare and deliver compelling sales proposals, quotations, and presentations. Documentation & Reporting:* - Maintain accurate records of sales activities, client interactions, and market trends in the CRM system. - Generate reports on sales performance, customer feedback, and market insights for management review. - Ensure compliance with company policies, industry regulations, and data protection standards. *Requirements & Qualifications:** - Bachelors degree in Engineering, IT, Business, or a related field (preferred). - Prior experience in technical sales, B2B sales, or solution selling is advantageous. - Strong ability to explain complex technical concepts to both technical and non-technical audiences. - Excellent communication, negotiation, and interpersonal skills. Job Types: Full-time, Permanent Schedule: Night shift Language: English (Preferred) Work Location: In person,