Technical Support Representative USA Mind map IT Solutions

About Mind Map IT Solutions

Job Description

*Job Opportunity: Customer Support Executive** We are currently seeking candidates for the role of Customer Support Executive, specifically for a US technical support and sales process. This position requires a unique set of skills and qualifications, including: *Requirements:** 1. **Excellent English Communication Skills:** Strong verbal and written communication abilities are essential for effective interaction with clients. 2. **Basic Computer Knowledge:** Familiarity with operational skills is necessary for handling various technical tasks. 3. **Night Shift Availability:** Candidates must be comfortable working night shifts, with a schedule of six working days and a fixed day off on Sunday. 4. **Sales Capabilities:** The role involves up-selling service plans and software to clients in the US through chat or calls, so experience in technical sales is preferred. 5. **Technical Troubleshooting:** Candidates should possess skills in troubleshooting, analyzing, and resolving technical issues related to MS Office Suite, Windows operating systems, laptops, desktops, emails, routers, printers, and security cameras. *Desired Experience:** - Experience in technical sales support. - Familiarity with smart speakers, email systems, extenders/routers, GPS systems, etc. - Proven aptitude for excellent customer handling. *Job Details:** - **Type:** Full-time, Walk-In - **Salary:** Negotiable with attractive incentive plans, potentially up to 20k per month. If you meet these qualifications and are seeking an exciting new opportunity in customer support and technical sales, we encourage you to apply! Job Types: Full-time, Permanent Shift: Night shift Work Location: In person,