Technical Support - Novice Inspiroz

About Inspiroz

Inspiroz is a subsidiary of ACS International, which has been honoured by the Inc 500 for five consecutive years and inducted into the Inc 500 Hall of Fame. The advancement of technology excites us. What excites us even more is the chance to implement technology that empowers educators to inspire students to realise their full potential. Our team is comprised of an extraordinary assortment of individuals. At Inspiroz, our team members have diverse educational backgrounds and experience working in school settings. We have a unique understanding of what truly matters in order to address challenges.

Job Description

Primary Responsibilities:
We are seeking a technical support engineer to provide support for Microsoft/Mac-based systems. The role includes troubleshooting for our clients’ IT issues and supporting their variety of applications and technology needs.

Our ideal candidate will bring:
• Experience 0 to 1 year of IT support experience (Windows/Mac operating systems)
• Basic understanding of: Windows, Networking, Mail systems, Hardware installations
• A passion for technology, innovation, and making a difference
• Exceptional documentation skills
• An eagerness to learn and improve
• A positive personality, attitude & a Team player.
• Can thrive under pressure and meet deadlines
• Ability to be adaptable, flexible, and a multi-tasker
• Excellent Verbal & written communication skills Tech Skills -
• Basic understanding on Windows 7/8/10
• Basic understanding on Sever 2008/2012/2016
• Basic understanding on Remote access tools such as TeamViewer, MSP anywhere, logmein, AnyConnect
• Basic understanding on Application Installation/troubleshooting
• Basic understanding of Printers, Antivirus

Have knowledge on any one of the below tools:
• Ticketing systems - Autotask, Remedy, ConnectWise, Spice Works, ServiceNow
“AND”
• RMM Platforms – Solarwinds, N-able, AVG Managed workplace, Continuum, Kaseya, Jamf

Education: Any graduate, College degree or higher
Preferred Certifications: A+, N+, CCENT, CCNA