Technical Support Executive Newbee International

About Newbee International

Job Description

A Technical Support Executive is responsible for providing technical assistance to users, typically via phone, email, or chat, to resolve issues related to hardware, software, or other computer technologies. You will diagnose problems, find solutions, and document the process, often collaborating with other technical teams to ensure timely resolutions. Your key responsibilities will include troubleshooting and problem-solving by identifying and diagnosing technical issues and finding appropriate solutions. Additionally, you will be communicating with customers to understand their technical needs and provide clear, helpful guidance. Documenting technical issues, solutions, and customer interactions for future reference will be crucial. You should know when to escalate complex issues to higher levels of technical support. You may also be involved in training new users on software or systems. Installing, configuring, and maintaining computer systems and networks will also fall under your responsibilities. This is a full-time, permanent position. The preferred language for this role is English, and the work location is in person.,