Technical Support Executive Wondersoft The Way to Grow
Wondersoft The Way to Grow
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Research, Troubleshooting, Problem Solving, Customer Service, Feedback, Documentation, Relationship management, Issue escalation, Issue Logging, Prioritization
About Wondersoft The Way To Grow
Job Description
2 to 5 years Any Graduate Chennai Research and identify solutions to our POS software. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Document technical knowledge in the form of notes and manuals Maintain a friendly relationship with client Preferable languages Hindi,