Technical Support Engineer L2 Innovative Tech Hub

About Innovative Tech Hub

Job Description

Job Profile Name Technical support engineer L2 Experience Required 3- 6 years Skills Required Experience of developing, enhancing and supporting application systems Knowledge of development methodologies Excellent communication skills - good interpersonal and influencing skills Work Location Pune Position Required 5 Detail Job Description Job description Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides application support relating to software functionality, incident resolution, and systems configuration, through various mediums, including case escalations, phone, email, and chat. Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team Logs and tracks call using problem management database and maintain history records and related problem documentation Meet and exceed established benchmarks and expectations Prepares standard statistical reports, such as help desk incident reports Consults with programmers to explain software errors or to recommend changes to programs Stay current on all key support topics, including product knowledge and required technical and soft skills May test software and hardware to evaluate the ease of use and whether a product will aid a user in performing work Provide expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction.,